Os cookies usados no site são os seguintes:
GOAL | DESCRIPTION OF ACTIVITIES ASSOCIATED WITH THE PURPOSE | LEGAL BASIS |
Acquisition of Services |
There are several activities associated with this purpose, such as: - facilitating reservations; - Participate in communications before arrival (logistics, changes, preferences, etc.); - Payment processing and security deposits. |
- Execution of the contract with the customer who purchases the service; - Legitimate interests for the customer who is purchasing the service, for example, honoring his preferences, as well as that of the person accompanying him (for example, spouse, children, friends); - Legal obligations related to financial transactions, such as billing and registration obligations. |
Visit to boats and other physical spaces |
There are several activities associated with this purpose, such as: - Facilitating check-in and check-out; - Payment processing; - Provision of consistent and personalized services and advice on services on the spot (based on past usage or expressed preferences); - Handle customer requests, queries and complaints; |
- Execution of the contract in relation to payment processing; - Legitimate interests, such as respecting customer preferences; - Consent, how to collect information about food preferences that the guest chooses to provide; - Legal obligations, such as collecting the national identification document number where legally required. |
Bookings |
There are several activities associated with this purpose, such as: - communicating with customers about conferences and other event planning; - Facilitate reservations; - Participate in pre-event communications (logistics, accommodation, changes, etc.); - Prepare and coordinate events according to the instructions, expectations and preferences of the client; - Facilitate choice of the meal service; - Communication on collection and recovery of amounts due; - Payment processing and security deposits; - Conducting the check of credit; - Handle customer requests, queries and complaints; - communicate with the participants during the events. |
- Execution of the contract in relation to the collection of information for the reservation; - Legitimate interests, such as responding to customer complaints or concerns related to an event; - Legal obligations related to financial transactions, such as billing and registration obligations. |
Incident and emergency response |
There are several activities associated with this purpose, such as: - ensuring the safety of services on site; - Responding and documenting on-site accidents and medical and other emergencies (including the facilitation of internal medical services); - actively monitor spaces to ensure adequate incident prevention, response and documentation (including CCTV); - Request assistance from emergency services; - Send notifications and alerts in case of incidents or emergencies (such as via SMS, e-mail, call, audiovisual device warnings, etc.). |
- Execution of the contract in relation to the safety of customers and employees through interactions with security personnel on site; - Legitimate interests, such as monitoring company spaces through CCTV, to ensure the safety of customers and employees; - Legal obligations, such as documenting accidents on the spot; - Vital interests of individuals, such as contacting medical or emergency services for clients who are sick. |
Compliance with the legal part | There are several activities associated with this purpose, such as: complying with applicable laws; compliance with legal processes; respond to requests from public and government authorities; meet national security or law enforcement requirements; enforce our terms and conditions; protect our operations; protect the rights, privacy, security or property of TOMAZ DO DOURO, customers, visitors and other relevant individuals; seek available legal remedies and limit the damage that TOMAZ DO DOURO may suffer. |
Legal obligations, such as compliance with legal processes; Legitimate interests, such as imposing terms and conditions for the protection of trademarks; Vital interests of individuals, such as contacting emergency services in the event of disturbances and incidents involving customers. |
Food & Beverage Services | There are several activities associated with this purpose, such as: facilitating reservations; honor food preferences; offer consistent and personalized service based on previous usage and preferences, expressed by the individual; payment processing; organization of reservations; handle customer requests, inquiries and complaints. |
Execution of the contract in relation to payment processing; Consent, how to collect information about a client's dietary or health restrictions; Legitimate interests, such as providing personalized services (for example, offering red wine to a customer based on previous requests); Legal obligations related to financial transactions, such as the obligation to maintain cash and records; Vital interests (for example, when an individual fall ill in one of the spaces). |
Child-related services (for parents and legal guardians) | There are several activities associated with this purpose, such as: facilitating services; facilitate reservations; prepare and coordinate places and services according to the preferences, instructions and expectations of customers; payment and collection services; meal services. |
Parental consent or legal guardian, how to meet the needs of children; Legal obligations related to financial transactions, such as the obligation to maintain cash and records; Vital interests of individuals, such as when a child falls ill while participating in activities. |
Marketing, promotions and contests | There are several activities associated with this purpose, such as: communicating about products and services that may be of interest to customers; provision of personalized advertisements for products and services on selected websites, which may also include segmentation and profiling (as defined in the GDPR); support for participation in sweepstakes, contests and other promotions (such as contests for best holiday photos on social networks); and handling customer requests, inquiries and complaints. |
Performance of the contract in relation to the fulfillment of obligations associated with a tender; Consent, how to respect communication preferences (for example, email, SMS); Legitimate interests, such as offering ads for similar products and services; Legal obligations, such as handling information consistent with contest-related rules. |
Other uses and disclosures:
We will use and disclose Personal Data that we deem necessary or appropriate: (a) to comply with applicable law, including laws outside your country of residence; (b) comply with the legal process; (c) respond to requests from public and government authorities, including authorities outside your country of residence and meet national security or law enforcement requirements; (d) enforce our terms and conditions; (e) protect our operations, as in the case of any reorganization, merger, sale, assignment, transfer or other disposition of all or any part of the business, assets (including bankruptcy or similar procedures); (f) protect the rights, privacy, security or property, you or others; and (g) allow us to search for available remedies or limit the damage that we may suffer.
We may use and disclose other data for any purpose, except in cases where it is not permitted by applicable law.